1 Business (S) Pte Ltd is a professional Autocount service provider in Singapore. We provide Autocount accounting software and Autocount POS system sales, support, maintenance, training, and customization in Singapore.

62 Ubi Road 1, #04-08 Oxley Bizhub 2, Singapore 408734.
+65 9749 9986
hi@1business.sg

Singapore Autocount Support

Grant for Odoo ERP Pricing Singapore

Peace of mind support from our support experts. We provide 3 support plan that suits your own business needs
  • Online
  • SGD 100
    per visit
    • Resolve an ad-hoc problem
    • Troubleshoot data error
    • Minor customized report format
    • Reinstall AutoCount Software
    • Version Updade (At a fees)
    • Remote Support
    • After sales warranty:
      5 working days
  • Onsite
  • SGD 150
    per visit
    • Resolve an ad-hoc problem
    • Troubleshoot data error
    • Minor customized report format
    • Reinstall AutoCount Software
    • Version Updade (At a fees)
    • Onsite (Ipoh Area only)
    • After sales warranty:
      5 working days
  • Annual Support Contract (Contact Us)
  • SGD -
    yearly
    • Priority Phone and Email Support
    • Whatsapp Support Group
    • Troubleshoot data error
    • Minor customized report format as per request
    • Reinstall AutoCount Software
    • Free version updates (if applicable)
    • Remote Support / Onsite (Ipoh Area)

FREE CONSULTATION

``Empower Your Business Success: Unlock the Potential of AutoCount Accounting Software with Expert Guidance!``

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FREE DEMO

``Masterful Execution: Propel Your Business Forward with a Free, Expert Demo of Our State-of-the-Art AutoCount Accounting Software Solutions.``

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FREE TRIAL

``Begin Your Journey to Excellence: Kickstart Your Free Trial Today with Our Premium AutoCount Accounting Software Solutions.``

FAQs

Why I can’t make AutoCount Accounting to use the Microsoft SQL Express I downloaded from Microsoft web site?

The best way to install Microsoft SQL Express is to install from AutoCount Accounting CD.

Why my server name is mostly specified as <ServerName> \A2006, why it is not <ServerName>?

This is because if you installed SQL Server from AutoCount Accounting CD, we will always install it as A2006 instance name.

How do I add exception to Windows Firewall?

By default, if you install SQL Express using AutoCount Accounting CD, the setup program will automatically add exceptions to your Windows Firewall, so you don’t have to do anything in order to allow other PC to connect to the server. However, if you found it not working, you can run a program called SQLUtility which is available in the AutoCount Accounting CD to help you add exceptions to Windows Firewall.

How do I add open third party anti-virus or anti-spam software firewall?

Please refer to the documentation or online help of the software for how to do it.

How to restore without backup after I had formatted my PC?

You can save AutoCount Accounting Data folder at drive C before format your PC. Once you had formatted your PC and reinstall AutoCount Accounting, you can go to File, select Manage Account Book and click on Attach Database File. Click on Get Available Server to select your PC server which is in this format, your computer name/A2006. Then, browse at Physical Data File column and select file from AutoCount Accounting folder. Click OK once you had selected the file.

Can I transfer my master data such as customer, supplier, and item data from UBS to AutoCount Accounting?

Yes, you can do it in AutoCount Accounting Management Studio. To transfer data from UBS, you can go to Data Upgrade tab and select either UBS Accounting 9.1 or UBS Stock 9.1. To complete data transfer, you can click on Browse to specify your UBS data folder, select Import Option (Import Items, Import Debtors, Import Creditors or Import Past Year Price History Record) and click Import.

When I install AutoCount Accounting, why do I get an error message similar to this message: Error 1935. An error occurred during the instllation of assembly “DevExpress. XtraRichText Edit.v7.1, Version=”7.1.8.0″, PublicKeyToken=”79868b8147b5eae4″, culture-‘neutral,” HRESULT=0x8002802 ?

This is because the PC has not installed Microsoft .Net Framework 2.0.

What is a document?

A document in AutoCount Accounting means a transaction used for recording data which occurred at a specific date. The standard documents in AutoCount Accounting consists of G/L documents, A/R documents, A/P documents, Sales documents, Purchase documents, Stock documents, and Manufacturing documents.

How to ensure that different users access to different grid layout?

Right click any column, go to Column Chooser to customize grid layout. You can add / remove by drag-drop the column. Then, right click any column and select Save Grid Layout. Right click again any column and select Layout Manager. Here, you can assign different layout for different users at Assign Layout to Users tab.

 I had created new invoice. When I wanted to edit it, a dialog box pop up indicated that “Access right denied” What should I do?

This means you are not allowed to use the function. If you really want to use the function, you should consult your AutoCount administrator to give you the access right.

How do I grant access rights to a user?

If you have administrator right, you can go to General Maintenance and select User Maintenance. To change access right setting, select Access Rights button. On the Access Rights tree list, find your access right, then tick the users you would like to add to, then click Apply button.

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